Monday, August 10, 2009

The Walch Group


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Our Mission Statement
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To exceed our customers' expectations by delivering the highest quality product and service with integrity, honesty, reliability and ingenuity.
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Customer Service
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The Walch Group began with a dream to be the best insurance services company in the country. Today we continue our dream to be distinctly superior to our competitors while not losing sight of what has made us successful. Our continued growth is a testimony to our people, our work product, and our ethics. We believe in treating people fairly and honestly, the way any of us want to be treated. We believe our work product must be superior to our competitors. We may not be the biggest in the business but we are the best.

The Walch Group is committed to setting new standards in claims service and management for the property insurance industry. We felt the need was evident for better client service. We have assembled a workforce that has embraced our ideals. We are proud to offer some of the most experienced and qualified insurance professionals in the industry. Our associates are ready to assist in the appraisal process, as umpires, and consultants. We are experienced in residential and commercial property claims, as well as liability claims. We also offer re-inspection services and training programs in policy, customer service, estimating, and general adjusting.

We utilize the latest technology to deliver a superior product, better, faster, and with greater accuracy. Efficient use of technology and our greatest asset - our people - has resulted in increased productivity and a reduction in operating costs for our clients. We will keep our commitment to our clients to be the very best!

Appraisal and Mediation

Professional experience and an understanding of human nature are essential to resolve difficult and complex claims during the appraisal or mediation process. The ability to thoroughly investigate all the facts and circumstances surrounding the disputed loss comes from a complete and accurate understanding of the policy and settlement procedures. Finding common ground between the disputing parties takes professionals with the experience and confidence of past successes. We bring a team of experts to the table with their years of policy claim experience, "real life" claim handling in the field, and negotiation experience.

Umpire

When the need arises for an unbiased party to fairly and impartially conclude a claim in appraisal, please consider The Walch Group as your umpire of choice.

Consultants

The Walch Group offers consultation services to insurance companies, adjusting companies, insurance defense firms, and federal servicing agencies. Our team of insurance experts can share their experiences and knowledge to assist you in resolving a challenging issue, designing a better process, developing a strategy to resolve a particular situation, or growing your company.

Training

Our trainers have authored and co-authored two previous flood claim manuals and developed numerous claim processes for insurance companies. We are in our second year of assisting the National Flood Insurance Program with its flood training and workshops for insurance professionals nationwide.

We are currently developing a comprehensive flood adjuster training program consisting of 10 courses:

Flood 101: Basic flood adjusting.
Flood 102: Residential and mobile home flood adjusting.
Flood 103: Commercial flood adjusting.
Flood 104: Condominium flood adjusting.
Flood 105: File examining for residential and mobile home flood claims.
Flood 106: File examining for commercial flood claims.
Flood 107: File examining for condominium flood claims.
Flood 108: Re-inspecting residential and mobile home flood claims.
Flood 109: Re-inspecting commercial flood claims.
Flood 110: Re-inspecting condominium flood claims.
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Classes will be developed, managed, and taught by The Walch Group, and will begin in the summer of 2010.
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We can also customize training based on the specific needs of our customers.

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